PRESENTATION

Central Cab 83 is a chauffeur-driven car service, EVTC 083180041, a limited liability company (SARL) with a capital of €1,500, headquartered at 495 chemin de la Vernette, 83110 Sanary-sur-Mer, registered with the Toulon Trade and Companies Register under number 844 063 572. Intra-Community VAT number: FR69840063572. The company provides chauffeur-driven car services operating exclusively on a reservation basis, either immediate or in advance. Our company has professional liability insurance covering its activities, underwritten by Pacifica under contract number 9054844908. Our vehicles are also insured for passenger transport for hire with Pacifica.

These General Terms and Conditions constitute the contract by which the company offers and provides the Service and apply to vehicle orders placed by the customer with the company by telephone, email or online via the website https://www.vtc-centralcab83.fr

By using the service, the customer acknowledges and accepts all the terms of these general conditions.

1.0 PURPOSE OF THE SERVICE

The company provides a transport service and makes chauffeur-driven passenger vehicles available to its clients. It is registered in the register of chauffeur-driven passenger vehicle operators under number EVTC 083180041 and is subject to the provisions of Articles L 231-1 to L231-4 of the Tourism Code and Decree No. 85-891 of August 16, 1985.

2.0 RESERVE A VEHICLE

Depending on the number of passengers, the company provides either a sedan or a van. Unfortunately, at present, the company is unable to offer transport options with vehicles specifically adapted for people with reduced mobility.

The Service is open every day, 24 hours a day, 7 days a week, and is only accessible by immediate or scheduled reservation.

2.1 PREREQUISITE

Booking a ride is subject to the customer's prior acceptance of these General Terms and Conditions.

2.2 BOOKING STEPS

To book, the customer submits their request by phone, email, or online. They provide details about their desired trip (departure location, destination, and type of car). Based on this information, the company offers a price for the requested trip. The customer is free to accept or decline the offer; if they accept, they must first ensure that all the information provided accurately reflects their desired trip.

The company transmits the order details to the driver in charge of the daily route via a mandatory order form.

2.3 ADVANCE BOOKING

The customer can reserve a vehicle with the company before the date and time of the scheduled ride. The minimum reservation time is 60 minutes before the planned departure time.

The customer indicates the date, time and place of departure, any intermediate stages and the final arrival point, any other particularities of the trip (additional information for the meeting place, etc.), as well as the first and last names of the passenger(s).

Depending on the number of orders already registered at the chosen date and time, the company reserves the right to refuse additional advance orders.

The company registers the order and begins the vehicle search, but does not immediately reserve a vehicle at the time of the order. You will receive a confirmation email and/or SMS to confirm the reservation. The vehicle search is immediate, depending on the departure location and traffic conditions.

2.4 AIRPORT DEPARTURE BOOKING

When booking, the customer must specify the airport, the date of the ride, and the flight number.

The estimated time of landing and the arrival terminal, which may be subject to change due to flight conditions and airport administration, can be provided but are not contractual.

The company cannot be held liable for incorrect information provided by the Client (incomplete flight number, incorrect date), nor for incorrect information relating to the reference flight for the trip, transmitted by the Information Service of the airport concerned.

2.5 RESERVATION BY TELEPHONE

The telephone ordering service is available 24/7 by calling a "non-premium rate" number (cost of a local call from a landline).

2.6 RESERVATION BY EMAIL

The email ordering service is available 24/7 at the email address: centralcab83@gmail.com.

2.6.1 ONLINE BOOKING

The online ordering service is available 24/7 via the website www.vtc-centralcab83.fr

2.7 CUSTOMER OBLIGATION

After confirmation of the reservation, the customer must present themselves at the agreed place on the scheduled day and time.

The customer will receive a confirmation email and/or SMS.

If the driver is delayed, a waiting fee, the amount of which is determined in Article 5, will be automatically charged after a period of 30 minutes.

If the Client does not show up, the Driver is deemed free to leave after a waiting period of 30 minutes.

The customer agrees to behave responsibly while in the vehicle.

In the event of damage to the equipment or vehicle attributable to the Client, the Company will invoice the Client for the costs of repairing the vehicle or changing the equipment.

Passengers, both adults and children, are required to wear their seat belts. Those found not to comply during a police check will be fined.

For safety reasons, smoking and the transport of flammable, explosive, corrosive, or toxic substances are prohibited. Failure to comply with this rule will result in liability for both the Client and the passenger. The Company reserves the right to take any necessary legal action.

Luggage must be placed in the trunk of the vehicle. The customer remains fully responsible for their luggage. No luggage may be entrusted to the driver. The driver may refuse luggage that is excessively heavy or large, as well as any luggage deemed detrimental to the safety of the transport.

Any modification to the quote for the initially planned trip (waiting time, parking, additional stop, change of address, etc.) will result in additional charges which will be billed to the customer directly to the driver.

2.8 COMPANY OBLIGATIONS

The service offered by the company consists of searching for an available vehicle that matches the customer's reservation. The company is therefore bound by a simple obligation of means and will make every effort to find an available vehicle for the customer as quickly as possible.

Upon receiving the customer's request, the company undertakes to provide an offer indicating the price of the journey.

If the customer accepts the offer, the company undertakes to send them an order confirmation by email and/or SMS.

3.0 CANCELLATION OF RESERVATION

All cancellation conditions are defined in these General Terms and Conditions.

If the vehicle has already arrived at the pick-up location at the time of cancellation, the fare will be fully due to the company. If the customer has not cancelled the order before the vehicle's arrival, and the passenger does not show up at the pick-up location, or if the driver or the company calls the customer, the full fare will be charged to the customer.

The customer retains the option to cancel the order up to 12 hours before the scheduled start time of the ride. In this case, the full fare will be refunded. Otherwise, the customer will be liable to pay the company the full fare.

4.0 CONFIDENTIALITY - PROTECTION OF PERSONAL DATA

These General Terms and Conditions are subject to the provisions of French Law No. 78-17 of 6 January 1978 concerning information technology, data files and civil liberties. Private Driver 83 undertakes to ensure that the collection and processing of your data, carried out from the website www.vtc-centralcab83.fr, comply with the General Data Protection Regulation (GDPR).

The customer has the right to access, rectify and delete personal data concerning him/her by simply sending a request to the company by email to the following address: centralcab83@gmail.com.

The company informs the customer about the use made of their personal data collected in connection with the use of the website.

The company may share the customer's contact information with third parties for the purposes of using the website, including with the driver. The customer naturally has the right to object (by any means, including a letter addressed to the company) to the transfer of their personal information to third parties for marketing purposes.

The customer agrees that the company reserves the right to record and retain, for evidentiary purposes, all information relating to connections made, such as data relating to journeys made and the customer's personal details.

5.0 WAITING FEES

Waiting fees amount to €0.45 and €0.90 including VAT per minute beyond the tenth minute depending on the vehicle range and will be payable in addition to the driver.

6.0 PAYMENT

Payment can be made either directly online by credit card, to the driver via a bank card terminal or in cash, by bank transfer or through Izettle.

7.0 INVOICE ISSUANCE

Once the service has been paid for, the company sends the customer an invoice by email directly to the email address they provided when booking.

8.0 SCOPE OF TRANSFER

The transfer begins when the customer gets into the driver's vehicle and ends when the customer gets out of the same vehicle.

8.1 CUSTOMER SUPPORT

The driver may refuse to pick up the customer. Such a refusal results from the customer's behavior (intoxication, presence of an animal weighing over 8 kg and not in a cage, danger to the safety of the driver and the vehicle, etc.) or from incorrect information provided by the customer.

9.0 COMPLIANCE WITH REGULATIONS

The company undertakes to ensure that drivers and vehicles comply with the regulations in force regarding the operation of chauffeur-driven passenger vehicles.

9.1 INSURANCE

The company is guaranteed by a reputable and solvent insurance company which covers the risks related to its business in accordance with applicable legislation.

Passengers are considered third parties with respect to the driver, and are covered for all bodily injury, property damage and intangible damage they may suffer as a result of a traffic accident, and this coverage is unlimited for bodily injury, from boarding the vehicle until disembarking, with the exception of damage caused by their own fault.

10.0 COMPLAINT

The customer can send a complaint to the company by registered letter with acknowledgment of receipt (LRAR) to the following address: centralcab83@gmail.com.

Any complaint relating to an incident that occurred during the journey will be forwarded to the driver, whose company undertakes to provide the exact contact details upon request from the Client.

10.1 APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions are governed by French law.

Disputes between merchants will be submitted exclusively to the Commercial Court of Toulon.